Jul 25, 2019
In episode 23 of the Growth Series podcast, Katie Pepper, Communications Manager at Accord Mortgages, is joined by Sam Turner, Head of Digital at ClientsFirst, to discuss conversion rate optimisation. Together they talk about how to build an effective CRO strategy, why CRO is becoming ever more important for the...
Jul 11, 2019
In episode 22 of the Growth Series, Nick Piper, Strategic Business Performance & Operations Manager at Accord Mortgages, is joined by Janis Hambling, Senior Manager of Customer Solutions Delivery at Yorkshire Building Society Group. Together they discuss vulnerable customers and how YBS Group equips itself to support...